At Aurainteriors, we believe in providing a seamless shopping experience from start to finish. We understand that sometimes things may not go as planned, which is why we have developed a straightforward return and refund policy to address any issues that may arise. Our goal is to make the return process beautifully simple for you, ensuring your satisfaction every step of the way.
Conditions for Returns
We accept product returns under the following circumstances, provided they are proven to be true and are discovered immediately upon opening the parcel:
1. Product Damage: If the product is found to be broken or leaked upon arrival.
2. Incorrect Product: If the product received differs in quantity, size, number/count, or type/name from what was ordered.
Please note that all returns must include all original components and should be initiated promptly after the issue is discovered. Alterations to the delivered package will void the return validity, so it's essential to keep the items as received.
Exceptions to Returns
Returns cannot be accepted for changes of mind or simply because you no longer want the items. Additionally, if the parcel is not received, we will investigate the mailing address provided. We will only issue a refund if the address was accurate but the item still went missing. Incomplete or incorrect addresses provided by the customer will require a new purchase.
Refund Process
Once we have investigated and confirmed the validity of your return request, your account will be credited with the original purchase cost. However, please note that handling and shipment charges incurred during the return process will not be refunded. Full payment will only be refunded if the items were not received at your doorstep.
The credit card company typically takes approximately two weeks to process the refund. If you do not see the credited amount reflected in your account after this time, please feel free to contact the relevant authorities to resolve the issue.
Our Commitment to You
At Aurainteriors, your satisfaction is our priority. We are committed to providing transparent and fair solutions to any issues that may arise with your order. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team. We are here to assist you every step of the way and ensure that your shopping experience with us is nothing short of exceptional.
Thank you for choosing Aurainteriors for your shopping needs. We appreciate your trust in us and look forward to serving you again soon.