How do I place my order?
To place an order, simply browse through our products and select the item you'd like to purchase. Choose the appropriate size (if applicable) and click the "Add To Cart" button. Once you've added all desired items, proceed to the cart by clicking the icon in the top right corner. From there, you can review your order and proceed to checkout. Follow the prompts to confirm your shipping address and select your preferred payment method before finalizing your order.
How can I check if my order is placed successfully?
Upon successfully placing your order, you will receive an email confirmation containing your order details and a unique order ID. You will also receive a separate email notification when your order is dispatched for delivery. Additionally, you can track the status of your order using the provided tracking ID.
Can I change the shipping address after placing my order?
Yes, you can change your shipping address by logging into your account and selecting the order you wish to modify. Click on the "Change address" button to update your shipping details accordingly.
What should I do if I forget my password?
If you forget your password, simply navigate to the login page and click on the "Forgot password" link. An email will be sent to you with instructions on how to reset your password and regain access to your account.
How will I know if my parcel is dispatched?
Once your order is dispatched, you will receive an email and/or text message notification containing your order details and a tracking number. You can use this tracking number to monitor the status of your parcel as it makes its way to you.
What should I do if money is deducted from my account but my order isn't fulfilled?
If you encounter a situation where payment is deducted from your account but your order isn't fulfilled, we recommend checking your bank account to verify the transaction. If a payment failure occurs, contact your bank and provide them with relevant details, such as a screenshot and transaction ID, for further assistance. Additionally, you can reach out to our customer service team for support and resolution.